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Shipping and Deliveries
We charge $13 for standard Australian deliveries and $30 for standard international deliveries.
We use Australia Post Express for all deliveries within Australia.
Please allow between 1-5 days for Australian deliveries and 3-6 days for International deliveries.
International deliveries are sent by DHL Express delivery service and all shipments are sent with a proactive tracking number to monitor your delivery. All international deliveries must have a correct street address and contact telephone number (preferably a mobile telephone number). International shipping costs do not include any import duties or taxes you may incur. All shipping prices are in AUD.
If goods are lost or damaged in transit, please contact us at firstname.lastname@example.org within 7 working days of placing your order so we can investigate. The Naked Tiger is not liable for packages lost in transit or for packages that the customer has give DHL Express authority to leave without a signature.
All import duties or taxes that a customer may incur are payable by the customer.
Please read our returns policy prior to returning any items. Please see the returns form at the bottom of this page and ensure it is included with your return. If the returns form is not included we will not be able to process your return.
We do not return or exchange any swimwear bottoms.
We do not return or exchange any sale items.
Australian customers can return items within 7 days from receipt of item.
International customers can return items within 14 days from receipt of item.
HOW TO RETURN:
1. Fill in the required information on the returns form below.
2. Send your item and a copy of the returns form to the address below within 7 days of receipt of an item for Australian customers and within 14 days of receipt of an item for international customer.
Return address: The Naked Tiger
33 Cambridge Avenue
Vaucluse NSW Australia 2030
3. We recommend using a traceable form of post as we take no liability for loss of any items.
4. Once we receive the return item we inspect it to ensure it has not been worn, used or washed and all original tags and packaging are intact.
5. We process all of our returns on Thursdays only. Postage is not refunded.
Returns on sale items are not accepted.
Returns on swimwear bottoms are not accepted.
We do not exchange items, please return your item and we will credit you for the cost of the item. If you would like another item please purchase the relevant item.
All items returned must be in their original condition (not worn, used or washed) with their original tags and packaging intact.
You must provide your order number with your return to enable us to credit the monies back to you.
All items must be returned to us within 7 days of receipt for Australian customers and within 14 days of receipt for international customers. Returns outside of this time limit will not be accepted.
The customer will not be refunded the cost of postage and all customers are to cover the cost of return postage.
Please ensure you use a traceable form of post to ensure that the item can be tracked as we will not be liable for the loss of any items being returned. Once the returned items have been received in their original condition they will be assessed and a refund will be forwarded to the customer, please note returns are only processed on Thursdays (we are located in Australia). The Naked Tiger will provide a refund of monies to the customer.
If you believe there is a fault with your item please email us at email@example.com Please include a description and photograph of the fault.
AFTERPAY AND SEZZLE:
All returns from customers using Afterpay or Sezzle will be liable for the associated fees and charges. Afterpay and Sezzle orders will incur a 10% return fee, the 10% is charged on the purchase price of the products ordered. Any refund of an item purchased by a customer using Afterpay or Sezzle will have the associated fees deducted from their refund amount.